Frequently Asked Questions
Everything you need to know about your eufy smart home experience.
What is the standard shipping timeframe for eufy products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for smart home devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund within 30 days of delivery.
Do eufy security cameras require a monthly subscription?
No, one of the core benefits of eufy Security is that we offer local storage options, allowing you to secure your home without mandatory monthly cloud storage fees.
What kind of warranty comes with my electronics?
Most eufy products come with a 12-month or 18-month limited warranty that covers any manufacturing defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options like Affirm or Klarna for eligible purchases.
How do I get technical support for my RoboVac or Video Doorbell?
You can reach our technical support team via live chat on our website, email us at support@eufylife.com, or call our toll-free number during standard business hours.