Returns & Exchanges
At eufy, we want you to be completely satisfied with your smart home experience, which is why we offer a 30-day money-back guarantee for any reason. If you are not happy with your purchase, you can return your undamaged product and packaging within 30 days of purchase for a full refund.
Initiate Your Return
Contact our customer support team or visit our online support portal with your order number and the reason for your return.
Receive Authorization
Once your request is approved, you will receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label if applicable.
Package Your Device
Place the product in its original packaging including all accessories and manuals to ensure a smooth inspection process.
Ship and Refund
Drop off your package at the designated carrier; once we receive and inspect the item, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing